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Customer Service Officer

3 weeks ago

Shah Alam, Malaysia The Blue Trucks Sdn Bhd Full time

Handling Customer’s inquiries and ensure to comply with operation procedures.
- Handling customer complaints and resolving issues to ensure customer satisfaction.
- Build up a loyalty bond with the customer by providing excellent customer services.
- Coordinating with other departments within the organization to ensure smooth and efficient operations.
- Handle shipment process documentation, invoices and cost capturing.
- Support in quoting, liaising, and following up.
- To ensure billing is completed timely and files are closed correctly within a given timeframe.
- Perform basic data entry works.
- Provide clerical tasks as instructed and administrative support efficiently and independently.
- Managing and ordering office supplies and maintaining inventory levels.
- Organizing and maintaining files and databases, including confidential information.
- Perform other ad-hoc duties as requested by Management.

**Requirements**:

- Preferably Junior Executive specializing in Customer Service or equivalent with at least 2 years working experience.
- Good command of written and spoken English, Bahasa Malaysia, and must be competence to communicate fluently in Mandarin for China Customers.
- Good working attitude, hardworking and able to perform under pressure, and ability to multi-task.
- Team player and able to work independently with mínimal supervision.
- Attentiveness, patience, telephone etiquette, good communication skills and interpersonal skills.

**Salary**: RM1,600.00 - RM2,200.00 per month

Application Question(s):

- Are you able to work from Monday to Saturday?

**Education**:

- STM/STPM (preferred)