Customer Support Agent

1 week ago

Kuala Lumpur, Malaysia AffiliateUp Full time

**Requirements**:

- **_Advanced_ English and Malaysian skills (writing and speaking);**:

- Computer literacy;
- Able to identify ways of solving the problem and present the solution in a verbal and written manner;
- Strong interpersonal skills;
- High levels of professionalism;
- Attention to details and punctuality;
- **Windows with a minimum of 8Gb RAM Memory or Apple Mac not earlier than the 2015 year.**:

- Stable internet connection.
**Responsibility**:

- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
- Identify customers’ needs to achieve customer satisfaction;
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

**Benefits**:

- Working in a dynamically growing company;
- Challenging but exciting tasks with our own product;
- Training period is provided;
- Competitive salary up to 550 USD;
- Working on a shift schedule (from 9 am to 9 pm - from 9 pm to 9 am / 2 days off);
- **Remote work from home.**
Contract length: 12 months

**Job Types**: Full-time, Contract

**Salary**: Up to RM2,300.00 per month

**Benefits**:

- Professional development
- Work from home
Schedule:

- Day shift
- Night shift
Application Question(s):

- What's your English language level? (please, rate from 1 to 10, where 10 is excellent)
- Please, specify your salary expectations for this role.
- How much is RAM of your laptop/PC?
**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- Malaysian (preferred)
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

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