Admin Customer Service

2 days ago

Kuala Lumpur, Malaysia Siiru Tech Sdn Bhd Full time

**Admin Responsibilities**
- Prepare, organize, and maintain documentation related to bookings, customer inquiries, operational processes, and administrative tasks to ensure smooth workflow.
- Maintain and update customer databases, ensuring accurate records of interactions, bookings, and customer preferences for improved service delivery.
- Process and coordinate bookings for Umrah, Hajj, and travel services with precision, ensuring accuracy and efficiency in the booking system to enhance customer satisfaction.
- Collaborate with team members across departments to facilitate smooth operations and enhance customer experience.
- Prepare regular reports on customer interactions, feedback, and service performance metrics for management review.
- Ensure adherence to company policies and procedures while delivering customer support and managing administrative tasks effectively.
- Monitor and manage office supplies and resources, ensuring availability for daily operations and minimizing interruptions.
- Participate in quality assurance initiatives to ensure that customer service standards are met and that customers receive a consistent and high-quality experience.

**Customer Support Responsibilities**
- Deliver exceptional customer service by addressing inquiries, resolving issues, and providing support related to the Siiru app and travel services in a professional manner.
- Address customer complaints and concerns promptly, employing problem-solving skills to ensure customer satisfaction.
- Provide basic technical support for customers using the Siiru app, troubleshooting issues, and guiding them through features as needed.
- Collect and analyze customer feedback to identify areas for improvement in services and app functionality.
- Proactively suggest improvements to operational processes, customer support practices, and administrative workflows based on insights gained from interactions and feedback.

Pay: RM1,600.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Malay (preferred)

  • Internship Customer Service

    2 weeks ago

    Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time

    **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide accurate, valid and complete information by using the right method or tools. - Follow communication procedures, guidelines and policies -...

  • Customer Service Associate

    2 weeks ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...

  • Admin Executive

    2 weeks ago

    Bangsar South, Kuala Lumpur, Malaysia Customer Inspire (M) Sdn Bhd Full time 30,000 - 40,000 per year

    About the role Join our team at Customer Inspire (M) Sdn Bhd as an Admin Executive in our Bangsar South, Kuala Lumpur office. In this full-time position, you will play a key role in supporting the smooth day-to-day operations of our company.What you'll be doingCoordinating and managing administrative tasks such as filing, document preparation, and data...

  • Sales Admin Customer Service

    4 days ago

    Kuala Lumpur, Malaysia FF Worldwide Sdn. Bhd. Full time

    The Sales Admin Cum Customer Service is Responsible to handle incoming request from customers and ensure that issues are resolved both promptly and thoroughly, handle issues in the best interest of both customer and company, provide information to customers in response to inquiries about products and services, troubleshoot customer issues, responsible to set...

  • Customer Service Officer

    1 week ago

    Kuala Lumpur, Malaysia NR Service Consultancy Full time

    JOB REQUIREMENT - Working experience and knowledge as a customer service. - STPM / Diploma and above. - Retiree are welcomed - Talk active - Can Start Immediately JOB RESPONSIBILITIES - Maintain excellent relationships with customers - Promote our mobile apps - Develops service procedures, policies and standards - Set a clear mission and deplay strategies...

  • Customer Success Specialist

    9 hours ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Admin Sales

    9 hours ago

    Kuala Lumpur, Malaysia U TURN SERVICE Full time

    MENGURUSKAN PAGE MEDIA SOSIAL FB,IG, & TIKTOK - MENJAWAB SEMUA PERTANYAAN CUSTOMER DI SEMUA MEDIA SOSIAL - UPDATE DATABASE CUSTOMER - MEMBANTU CUSTOMER DALAM MEMBERIKAN SARANAN BAGI PRODUK YANG SESUAI - MENGAMBIL ORDER & MEMASUKKAN DATA DAN ORDER CUSTOMER KE DALAM SISTEM HQ - TRAINING DI SEDIAKAN - BOLEH BERDIKARI **Job Types**: Full-time, Permanent, Fresh...

  • Customer Service Representative

    1 week ago

    Kuala Lumpur, Malaysia U TURN SERVICE Full time

    Job Responsibilities: - Assist on uploading item/product on Marketplace - Handle customers enquiries, requests - Undertake any other duties as-and-when assigned by the Management **REQUIREMENTS**: - Must possess minimum SPM - Experience in customer service roles is desirable. - Past working experience in contact/call center are encouraged to apply -...

  • Customer Service Admin

    9 hours ago

    Kuala Lumpur, Malaysia GOOD TIMES DIY BAKING STUDIO & LIFESTYLE CAFE SDN. BHD. Full time

    Join us as a Customer Service & Admin and become a key player in a dynamic retail environment where your impact is both immediate and meaningful. You’ll drive operational excellence, and shape exceptional customer experiences, all while enjoying opportunities for professional growth. If you’re ready to drive success and make a lasting impact, we invite...

  • Customer Services/admin Sales

    2 weeks ago

    Kuala Lumpur, Malaysia Brilliant World Holding Sdn. Bhd. Full time

    **Jawatan Kosong: Customer Service/Admin Sales** **Lokasi**: Taman Melati Utama, KL **Jenis Pekerjaan**: Sepenuh Masa, Tetap **Gaji**: RM2,000 - RM2,500 sebulan Kami mencari individu yang bermotivasi tinggi untuk menyertai pasukan kami sebagai **Customer Service/Admin Sales**. Jika anda mempunyai kemahiran organisasi yang kukuh dan minat dalam sokongan...