Service Desk Agent

4 days ago

Cyberjaya, Malaysia Mindpec Solutions Full time

**Role**:Service Desk Agent / IT Operation Associate - Bilingual Mandarin/Malay

**Client**:BPO

**Working Mode**:On Site

**Working Hours**:Rotational 3 shift (Morning, Afternoon & Evening)

**Job Type**:Permanent

**Job Location**:Cyberjaya, Selangor

**Experience**:Proficiency in IT Troubleshooting or fresh graduates that have 6 months experience

**Applicants**:Open to Local Malaysian citizens mandarin speaker

**JOB DESCRIPTION**
- Based on customer after-sales IM groups, telephones, work orders and other service channels, respond and answer the questions raised by customers in a timely and professional manner 7*24.
- Continuously learn and improve professionalism, continuously improve the first-time problem-solving rate, and provide professional technical services that satisfy customers.
- Actively understand and identify the customer's urgent and important events and conduct effective escalation processing in accordance with the specifications to avoid the amplification of customer losses.
- Actively summarize the common solutions to the problems encountered and implement them into the checklist knowledge base.

**JOB REQUIREMENTS**
- 1-3 years of experience in Internet operation and maintenance or cloud platform operation and maintenance, regular undergraduate degree or above, and familiar with or has the background of cloud computing technology and products.
- Familiar with or has the background of Linux system management and Tcp/IP protocol and know how to use tools for troubleshooting analysis and performance tuning.
- Familiar with or has the background of the technical principles and common solutions of knowledge points such as DNS/LB/CDN/DB/Security Attack and Defense/Disaster Recovery Architecture/High Concurrency Tuning, etc.
- Experience in audio and video/SDK R & D/operation and maintenance/big data/AI/TCE/container, etc. is preferred.
- Good communication, presentation and logical thinking skills, good service awareness and collaboration awareness, strong sense of responsibility and strong anti-pressure ability.

**Language**:

- Mandarin (required)

Work Location: In person

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