Customer Service Representative

3 days ago

Kuala Lumpur, Malaysia Precision Communication Technology Full time

**Job Title: Customer Service Representative (Thai Speaker)**

**Location**: Kuala Lumpur, Malaysia

**Department**: Customer Support

**Reports to**: Team Leader

**Key Responsibilities**:

- Provide product or service information, resolve complaints, and address any customer concerns.
- Assist customers in navigating our website, processing orders, or troubleshooting technical issues.
- Collaborate with other departments to resolve complex or escalated issues.
- Maintain accurate records of customer interactions, inquiries, and feedback.
- Ensure a high level of customer satisfaction and loyalty by delivering personalized service.
- Handle and process customer returns, refunds, or exchanges according to company policy.
- Continuously improve product knowledge and stay updated on company offerings.
- Participate in customer service training programs and team meetings.

**Requirements**:

- Native or fluent proficiency in **Thai** (both written and verbal).
- Excellent communication skills and a friendly, professional demeanor.
- Prior experience in customer service or a similar role is preferred but not required.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Ability to work both independently and as part of a team.
- Familiarity with CRM systems and customer service tools is a plus.
- High school diploma or equivalent; additional qualifications are a plus.

**Benefits**:

- Opportunities for career development and growth within the company.
- Friendly and supportive work environment.

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay

Work Location: In person

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