Grooming Standards Executive

1 week ago

Kuala Lumpur, Malaysia Malaysia Airlines Full time

**Reports To**:
Senior Manager Cabin Crew, In-Flight Services

**Role Purpose**:
To ensure that cabin crew members adhere to professional grooming standards, creating a consistent and polished appearance that aligns with the airline's brand image. It is crucial role in maintaining a positive and professional impression on passengers while upholding industry regulations and organizational guidelines.

**Key Accountability**:

- Developing and implementing clear and comprehensive grooming standards that align with industry regulations, organizational values, and customer expectations.
- Collaborating with stakeholders, such as human resources and department heads, to create grooming policies and guidelines that address cultural diversity, individual needs, and industry best practices.
- Designing workshops to educate cabin crew members on proper grooming techniques, personal hygiene, uniform maintenance, and overall presentation skills.
- Conducting regular inspections, and assessments to ensure cabin crew members adhere to grooming standards consistently.
- Providing feedback, guidance, and support to individuals who require improvement.
- Offering individualized grooming consultations and assistance to cabin crew members, addressing their concerns, providing guidance on grooming techniques, and helping them present themselves professionally.
- Continuously evaluating and enhancing grooming standards based on feedback from cabin crew members, passengers, and emerging industry trends.
- Staying informed about new grooming practices and technologies to improve the overall grooming experience.
- Communicating grooming guidelines effectively to cabin crew members, delivering feedback constructively, and addressing any concerns or queries related to grooming standards.
- Fostering a culture of open communication and professionalism.
- Staying up to date with industry regulations and standards regarding cabin crew grooming to ensure compliance and avoid penalties or reputational risks for the airline.
- Contributing to the airline's brand image by ensuring cabin crew members present themselves professionally and consistently.

**Qualifications & Working Experience**:

- Degree in any field with minimum 4 years' experience in airline operations.
- Degree or alternatively an E3 and above rank in the field of customer service related industries with minimum 4 years' experience in airline operations.

**Skills & Knowledge**:

- Well versed in Leadership Management.
- Good organization skills, time management abilities and problem-solving skill.
- Speed, flexibility, and agility.
- Resourceful, adaptable, resilient.

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