Reporting Analyst
3 days ago
Job Description:
1. Able to understand & analyze Customer Experience/Contact Centre Key metrics.
2. Develop customized report & refine existing report for Operations team.
3. Validate data with stakeholders before implementing new reporting framework.
4. Provide daily, weekly & monthly reports as per operation's and client’s requirements.
5. Assist in operational insights development to provide opportunities for continuous improvement of our operations.
6. Implement process to maintain data integrity & accuracy across entire reporting function.
7. Identify & interpret trends based on operations performance report.
8. Work closely with Project Stakeholders to enhance data driven decisions.
9. Identify gaps and impact in Operations performance & support to drive improvements.
10. Manage & deliver reporting/analytics request for various project.
11. Cross-Support Real Time Analyst/Work Force Management team, where necessary.
12. Any other ad-hoc task assigned to you from your respective supervisor.
Requirement:
1. Degree in any field.
2. 2 years experience in related field.
3. Analytical skills is required.
3. Intermediate/Advance Microsoft Office skills.
4. Experience in Tableau, Power BI, Salesforce Reporting/Dashboard will be added value.
5. Demonstrate problem-solving skills with attention to detail.
6. Communicate effectively in verbal and written formats, including presentation skills and professional writing skills.
8. Able to work independently as well as in a team.
9. Able to work under tight deadlines.
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