Mobile App Customer Support
1 week ago
**Position: Mobile App Customer Support**
Schedule: Monday - Friday 8am-5pm EST / **8pm to 5am Malaysian Time**
**Responsibilities**:
- Fluent in Mandarin (Native), Cantonese and English
- Issue Tracking: Use ticketing systems or other tools to log and track user-reported issues. Log and monitor a list of repeated offenders.
- Collaboration: Work closely with the attendance department to follow up, coach, and train repeat offenders
**Qualifications**:
- Communication Skills: Excellent verbal and written communication skills. Ability to convey technical information clearly and understandably.
- Customer Service: Strong customer service orientation with the ability to empathize with users and address their concerns effectively.
- Problem-Solving: Strong problem-solving skills and the ability to think critically to resolve technical issues.
- Team Collaboration: Ability to work collaboratively with cross-functional teams and contribute to continuous improvement.
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
- Night shift
Application Question(s):
- Are you willing to work in-office in Malacca?
- Are you willing to work during US hours? (8am to 5pm EST / 8pm to 5am Malaysian Time)?
- Do you have prior Technical Support experience?
**Language**:
- English (preferred)
- Mandarin (preferred)
- Cantonese (preferred)
**Location**:
- Melaka (preferred)
Work Location: In person
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