Platform Operations

1 week ago

Petaling Jaya, Malaysia Paracell M Sdn Bhd Full time

Position**:Platform Operations**
Duration: 12 months
Location: Petaling Jaya
Start date: Immediately

**Operational Monitoring**:

- Develop and implement comprehensive monitoring strategies and tools to ensure the uptime and stability of key platforms and systems.
- Track performance metrics (SLI/SLO/Error Budgets) and establish benchmarks for service level agreements (SLAs) to maintain high-quality service delivery and reliability.
- Manage incident response plans and coordinate with cross-functional teams during crisis/incident situations.
- Lead root cause analysis and implement corrective actions to prevent future incidents.

**System Optimization**:

- Identify opportunities for performance improvements, elimination of toil, automation and enhancements across key platforms and systems.
- Collaborate with the engineering and product teams to optimize system performance and resource utilization.
- Implement industry best practices for capacity planning, load balancing, and redundancy to ensure system scalability and reliability.
- Develop and maintain documentation related to system optimization and performance management processes.

**Vendor Management**:

- Evaluate and manage relationships with external vendors and service providers related to monitoring, incident management and optimization tools.
- Ensure vendors meet performance and service level expectations.
- Collaborate with procurement and legal teams to negotiate contracts and service agreements.

**Requirements**:

- Bachelor’s degree in computer science, Information Systems, or a related field.
- 3-6 years of experience in IT operations, system administration, or a related field, with a focus on operational monitoring and system optimization.
- Proven track record of managing high-uptime systems and handling crisis situations effectively.
- Strong understanding of industry-standard monitoring and optimization tools, such as Dynatrace, New Relic, Datadog, or AppDynamics.
- Familiarity with various infrastructure technologies, including cloud computing, virtualization, and containerization.
- Excellent communication, and problem-solving skills.
- Ability to work effectively with cross-functional teams and external vendors.
- Certifications such as ITIL, PMP, AWS or related certifications are a plus.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM3,500.00 - RM7,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- Website Application Support: 3 years (preferred)
- Mobile Apps support: 3 years (preferred)

  • Assistant Manager, Platform Safety

    2 days ago

    Petaling Jaya, Selangor, Malaysia Operations Full time

    Get to Know the TeamThe Malaysia Safety team supports Grab's business markets and operations in Malaysia and is responsible for all safety-related aspects of the platform. Through development and progress to the business processes, and products, we are committed to making Grab safer every day as it becomes the everyday super-app in the region. As a team, we...

  • Platform Operations

    1 week ago

    Petaling Jaya, Malaysia Elabram Full time

    Job Description **Operational Monitoring**: Develop and implement comprehensive monitoring strategies and tools to ensure the uptime and stability of key platforms and systems. Track performance metrics (SLI/SLO/Error Budgets) and establish benchmarks for service level agreements (SLAs) to maintain high-quality service delivery and reliability. Manage...

  • Platform Operations

    1 week ago

    Petaling Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

    **Platform Operations** Mandatory Requirements: - **Web Application or Mobile Application support**: - **Experience in Cloud is added advantage.** **Responsibilities** - Operational Monitoring: - Develop and implement comprehensive monitoring strategies and tools to ensure the uptime and stability of key platforms and systems. - Track performance...

  • Vehicle Operator

    5 days ago

    Bandar Banang Jaya, Johore, Malaysia Dynamic Map Platform North America Full time

    Position SummaryContractedANY LOCATION IN CONTINENTAL U.S. - NEED TO START IMMEDIATELYTheVehicle Operatorplays a key role in Acquisitions' workflow by managing the operation of the vehicle that uses Lidar, digital imagery systems and GPS instruments to collect raw data for map production system. Position can be based out of any state in the country....

  • Assistant Manager, Platform Safety

    2 days ago

    Petaling Jaya, Selangor, Malaysia Grab Full time

    Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...

  • Platform Manager

    7 days ago

    Subang Jaya, Malaysia Abhidi Solution Sdn Bhd Full time

    **About the Role**: **Key Responsibilities**: - Operate and manage **seller centers** (Shopee, Lazada, Tokopedia, Tiki) fluently. - Conduct **SKU hygiene checks** and analyze sales, order, product, and store performance. - Maintain **store content** (titles, descriptions, attributes) according to client specifications. - Lead **workflow optimization and...

  • HR & Legal Counsel

    5 days ago

    Petaling Jaya, Selangor, Malaysia MM Operations Sdn Bhd Full time

    HR & Legal Counsel (Malaysia)Join a growing organisation shaping social infrastructure in Victoria, Australia.Macarthur National Limited is an owner, developer, and operator of social infrastructure assets across Victoria, Australia. Through our two established brands — Montessori Beginnings (long day care) and Zest Living (retirement living) — we are...

  • Platform Manager

    1 week ago

    Subang Jaya, Selangor, Malaysia Abhidi Solution Full time

    Key RequirementsSpeak, read and write VietnameseWorking experience with an E-commerce background. Minimum 3 years of experience(preferably with E-commerce Platform/Enabler)Operate seller centers fluently, Conduct regular SKU hygiene checks, and analyze key reportsfor sales, order performance, and store health.Preferred knowledge of E-commerce Platforms...

  • Senior Digital Platform Ops Specialist

    1 week ago

    Petaling Jaya, Selangor, Malaysia CelcomDigi Full time

    Job DescriptionWe are looking for a Senior Digital Platform Ops Specialist to lead and manage a squad responsible for the end-to-end stability, performance, and reliability of CelcomDigi's digital platforms that support our consumer and enterprise services. This role encompasses cloud/application support, including troubleshooting, monitoring and issue...

  • Platform Manager

    7 days ago

    Subang Jaya, Malaysia Abhidi Solution Sdn Bhd Full time

    **Work Location**:Sunway GEO Tower Persiaran Lagoon Selatan Sunway South Quay, Sunway City, 47500. **Work Mode**: Hybrid **Eligibility**:Open for All Nationality **Job Requirements**: - _**Speak, read and write Thai.**_ - Working experience with an E-commerce background (preferably with E-commerce Platform/Enabler). - Operate seller centers fluently,...