Customer Service Coordinator
7 days ago
**Key Responsibilities**
- Handle customer inquiries and provide timely, accurate responses.
- Coordinate with clients, operations, and internal teams to ensure smooth shipment processes.
- Prepare and review shipping documents, customs declaration forms, and related paperwork.
- Monitor shipments, update customers proactively, and resolve issues promptly.
- Maintain strong customer relationships and ensure service excellence.
- Assist in administrative support and reporting when required.
**Requirements**:
- Minimum **2 years of working experience** as a **Declaration Clerk** and in **Customer Service**.
- Knowledge of import/export documentation and customs procedures.
- Strong communication and coordination skills.
- Proficient in MS Office (Excel, Word, Outlook).
- Detail-oriented, proactive, and able to work under pressure.
- Team player with a positive attitude.
**Job Types**: Full-time, Permanent
Pay: RM2,000.00 - RM3,500.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Professional development
**Experience**:
- Forwarding: 2 years (preferred)
Work Location: In person
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