Store Manager

**Job Summary**:
1. To assist and lead the entire retail team in boutique to achieve operation efficiency.

2. To assist in target on sales performance for the outlet and fulfill the Company’s objectives.

3. To lead, motivate and support the team in order to maximize retail sales and ensure a smooth transition from the contact phase with the client through the close of the sale.**Responsibilities**:_

Sales and Customer Service
- Ensure the Sales & Service standards are being practiced by all team members.
- Achieve given sales target and expectations.
- Complete and monitor performances promptly and accurately.
- Introduce and effectively promote all Boutique activities (marketing plans, loyalty scheme, events, workshops, promotions) to new & existing clients.
- Provide feedback to Marketing on ideas, feedbacks and competitions.

Operation
- Implement efficient and effective operational flow in the boutique.
- Ensure housekeeping routines and operational procedures are being practiced.
- Monitor for accurate sales transactions and sales collections.
- Plan and complete all required paperwork procedures timely and accurately.
- Calculate and submit Commission Report timely and accurately.
- Engender positive working relationship with colleagues and Management.
- Enforce strict disciplinary rules and regulations.
- Communicate with Sales & Operations Manager to build sales and teamwork.

Sales Transactions
- Manage cash / credit card sales collection, petty cash and float money accurately.
- Responsible to bank-in sales collection accurately and submit sales report timely.
- Implement effective security procedures for handling sales collection.
- Handle all vouchers accurately.
- Handle customer’s exchange correctly.
- Adhere to Rules & Regulations of Membership Program

Staff Management
- Arrange manpower schedule to maximize sales opportunities effectively following rules and regulations.
- Control overtime hours and day offs / leaves.
- Provide ongoing on-the-floor training for all Beauty Advisor using sales management tools.
- Lead, motivate and support the retail team consistently.
- Monitor and highlight individual sales weaknesses to the Trainer for training arrangement.
- Ensure Grooming Guidelines are strictly being adhered by all.
- Conduct staff evaluation twice a year to guide for better performance.

Stock Management
- Handle stock inventory correctly to maintain adequate quantities and accuracy.
- Responsible to minimize stock loss and maximize boutique’s security.
- Ensure merchandising is attractive, up-to-date and consistent with marketing plans.
- Execute events and in-store activity to build productivity.
- Monitor stock’s batch code consistently and take action before expiry dates.
- Ensure pricing of stocks are accurate.
- **Job requirement**_

1. Prefer at least 3 of managerial experience in the retail / sales / spa industry

2. Strong selling and communication skills, possess good planning, organizational and leadership skills

3. Detailed, sales driven, self-motivated and capable of leading juniors

4. Able to work on shift, weekends and public holidays

5. Customer orientated with positive attitude

6. Positive attitude and believe in beauty

7. Ability to resolve conflicts in a calm and professional manner.

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM4,200.00 per month

**Benefits**:

- Professional development

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Commission pay
- Performance bonus