Service Desk Agent
4 days ago
To provide a single point of contact for users,
- Deals with management of both routine and non-routine incidents and requests.
- Provision of 1st line support for incidents.
- Takes ownership for listening to and understanding basic customer problems
- Asking relevant questions to resolve typically known problems within required timescales.
- Knows when problems are ‘beyond them’ and escalates so they can be resolved
**Job Requirement**
- Skills : Customer service skills, IT trouble shooting skills
- Language : Fluent in English & own native language
- Project Operations Hour: 16 hours rotation shift
- Shift starts as early as 6am
- Able to work on Public Holiday and weekend
- Training will be provided
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