Lb199: Service Assurance Agent

2 days ago

Malaysia FedEx Full time

Matias Barbosa, Minas Gerais 36120
To focus on root cause analysis using various tools specific to improving overall service. Provide feedback to management on problematic issues and offer solutions and actions to solve service-related problems. Promotes and supports the service assurance network and quality improvement process in all facets of the operations._x000D_ _x000D_ Analyzes location's performance and employee performance to service related indices to identify point of failure. Compiles information via automated and manual reports through trend analysis providing information that enables management opportunities to improve service, productivity and/or enhance cost. Provides detailed reports and analysis to management pertaining to the location and/or district through the service assurance network presented to executive officers weekly in the corporate W.A.R. meetings. Evaluates problematic conditions affecting service level and overall system performance, i.e., flight/CTV/shuttle delays, misflows, URSA routings, computer outages, enhanced Supertracker failures, etc. Communicates with operation facilities and support departments in regard to service related issues, i.e., Powership, Powerpick-up, Supertrackers, Cosmos, Cosmos llB, Famis, etc. Advises and trains management and location personnel on proper scanning techniques, exception scan scenarios, system/equipment enhancements, routing updates and standard exception code usage. Assists operations management and district service assurance managers with location and ISO audits identifying non-compliant areas and offers recommendations and actions for improvement. Provides new-hire, remedial, recurrence training to location employees. Ensures location employees and managers are current with policy and procedural changes regarding service issues. Provides detailed daily, weekly and monthly service recaps to upper management as requested. Participates in core team meetings as required.

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:
2020 Fortune's World Most Admired Companies (14th)
2019 Fortune's Best Places to Work (15th)
2019 Forbes's One of the 'Best Employers for Diversity'
2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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