Customer Relations Executive
4 days ago
ROLES & RESPONSIBLITIES:
- Responsible for receiving sales order (PO/Contract) from oversea customer.
- Prepare Performa Invoice for export sales order.
- Maintaining a good relationship and service with 'zero' service failure to internal & external customers.
- Provide details of packing to purchaser and issue the Export Order Advice (EOA) to production planner.
- Responsible to prepare Invoice and Packing list to customer for outgoing shipments.
- Responsible for co-ordinating customer feedback or complaints with the respective departments.
- To handle shipping, freight forwarding and all other matters pertaining to sales and production.
- Any other duties that may be assigned by immediate superior form time to time.
AUTHORITIES:
COMPETENCE REQUIREMENTS:
1. Work Experience : Fresh Graduate
2. Professional Qualification : Min Degree in Business or Marketing or equivalent
3. Skills & Training:
a) Have good team spirit and can work with minimum supervision.
b) Posses with strong customer service mindset, good interpersonal and communication skills.
c) Good personality, able to communicate with all level of personnel and good co-operation.
d) Able to work independent and good personality.
e) Must be computer literate.
f) Good written and spoken English, Bahasa Malaysia, and Mandarin.
g) Knowledge of ISO 9001.
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