Customer Relation Executive

6 days ago

Klang, Selangor, Malaysia PC SB Full time

Key Responsibilities:

1. Oversee Order Management & Documentation

Supervise and ensure accuracy in sales order processing, official receipt issuance, and documentation compliance.

2. Regulatory Compliance & Vehicle Registration Management

Ensure timely submission of e-Hakmilik and e-Daftar for new vehicle sales in line with JPJ and regulatory requirements.

3. Sales File Governance & Audit Preparedness

Oversee the closing and verification of sales files, ensuring completeness and readiness for internal/external audits.

4. Insurance Management & Strategic Partnerships

Oversee issuance of insurance cover notes and ensure all policies align with customer requirements and company standards.

5. Customer Assurance & Renewal Strategy

Design and implement customer follow-up and renewal strategies to drive retention and customer satisfaction.

6. Operational Excellence & Continuous Improvement

Identify gaps in sales administration processes and recommend improvements for efficiency, accuracy, and compliance.

7. Leadership & Stakeholder Engagement

Support management in strategic planning, reporting, and decision-making for sales administration.

8. Customer Relations & Engagement

Monitor and analyze customer feedback, addressing escalated concerns and ensuring timely resolution.

9. Events and Roadshows

Plan and execute events or roadshows in a timely manner. Ensure to achieve leads and order targets.

10. Merchandise Management

Ensure to always do stock check on all merchandise in a timely manner for both Lexus Outlets and replenish as and when needed.

11. Outlet Management

Ensure outlet is always up to standard and ensure continuous housekeeping including F&B, cleanliness and vehicle conditions.

12. Undertake Ad-Hoc Duties as AssignedUndertake any other assignments as required and perform additional duties assigned by superiors when necessary.

Qualifications for Customer Relation Executive

1- Diploma or Bachelor's Degree in Marketing/Mass Communication/Business Administration or equivalent.

2- At least three (3) years of working experience in CRM, customer service and marketing communication. Automotive line is preferred.

3- Must be hands on, detail oriented and dedicated.

4- Independent and able to work under pressure and multitasking environment.

5- Ability to interact with all levels of people to address arising issues.

6- Fluent written and spoken in English & Bahasa Melayu.

7- Customer oriented with ability to interact with people effectively.

8- Dynamic interpersonal skills with ability to manage the team.

9- Responsible, meticulous and possess good working attitude.

10- Strong interpersonal and communication skills.

Has own initiative and able to work independently and under pressure.

Job Type: Full-time

Work Location: In person

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