Customer Service Executive

7 days ago


Klang, Selangor, Malaysia GF Logistics & Transport Sdn Bhd Full time
  1. Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent's or customer's requirements.

  2. Communicate and build good rapport and relationship with customers, agents, liners, and co-loaders.

  3. Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately.

  4. Monitor enquiries from customer or agent has been responded promptly and acted accordingly.

  5. Liaison with customers, agents, operations and service providers on all operational related matters.

  6. Arrangement and handling of special requirements /ADHOC shipment.

  7. Monitor payment receive from customers and agents before shipment delivery or shipment release.

  8. Submit pre-alert to agent before the shipment date, arrange payment to co-loader / liner and submit all required documents to agent before cargo reach destination.

  9. Follow up and ensure all containers laden back to port for Ex-work shipment.

  10. Check and verify all Master Bill of Lading (MBL) and House Bill of Lading (HBL).

  11. Submission of closed job task for invoicing purpose in a timely manner.


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