After Sales Advisor

1 week ago

Semenyih, Malaysia Terus Maju Services Sdn Bhd Full time

**Job Purpose**:
To manage after-sales support for newly delivered buses by ensuring technical issues are addressed swiftly and customer satisfaction is maintained. The role requires strong technical expertise, excellent client engagement skills, and the ability to work closely with clients.

**Key Responsibilities**:

- Act as the main liaison between clients and internal technical teams for all after-sales matters.
- Build and maintain strong relationships with clients through regular follow-ups, site visits, and responsive support.
- Fully understand technical systems of new buses and provide expert solutions to operational or mechanical issues.
- Troubleshoot and resolve technical problems efficiently, offering practical, clear guidance to customers.
- Provide on-site support for bus commissioning, troubleshooting, and post-delivery technical training.
- Ensure customer concerns are documented, tracked, and resolved to maintain long-term trust and satisfaction.
- Promote preventive maintenance services, replacement parts, and value-added solutions to clients.
- Prepare and present technical reports, client service updates, and solution summaries to management.

**Requirements**:

- Diploma or Degree in Mechanical Engineering, Automotive Technology, or a related field.
- Minimum 2 years of experience in after-sales support or technical services, preferably in the bus or commercial vehicle industry.
- Strong technical problem-solving skills and ability to propose effective, timely solutions.
- Excellent interpersonal and client engagement skills - proactive, courteous, and responsive.
- Fluent in English, and Bahasa Malaysia to facilitate smooth communication with all stakeholders.
- Able to manage multiple client accounts and technical cases simultaneously.
- Confident in conducting client briefings, service updates, and handling on-site service situations.
- Willing to travel for on-site inspections, service support, and customer engagements.
- Experience with warranty processes, technical documentation, and coordination with overseas partners is a plus.

**Working Conditions**:

- Combination of office work and field-based client visits.
- Occasional travel to bus depots, service centers, and customer sites.
- Flexible hours may be required to accommodate coordination with China-based partners.

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Semenyih: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- After Sales Advisor: 2 years (required)

**Language**:

- Bahasa (required)

Work Location: In person

Expected Start Date: 08/17/2025

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