Group Technical Support/technician
3 days ago
Provide installation, setup, and technical configuration service of company products to internal and external customers.
- Manage all technical issues of company products through professional customer service.
- Carry out on-site installation and preventive maintenance briefing.
- Repair faulty products through proper diagnosis and troubleshooting.
- Liaise with suppliers to resolve product issues.
- Record daily activities and submit them to the Head Of Department before the deadline.
- Doing product briefings to the relevant team members and advising the team on product accessories needed.
- Produce service and complaint reports.
- Assist in product technical documentation.
**Requirements**:
- TVET/Certificate in Plumbing/Electrical or related field.
- Min 3 years of working experience in plumbing and electrical.
- Hands on experience in electrical, sanitaryware and water dispenser installation is an advantage.
- Wide exposure to plastic manufacturing, especially in kitchen and bathroom products.
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