Customer Service Specialist

1 week ago


Bukit Jalil, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

**_Job descriptions : _**
- Assist clients in fulfilment of their transaction or servicing requests via the telephone
- Achieve first call resolution in all client interactions, where possible
- Promote the use of automated channels and its benefits to clients
- Leverage on continuous improvement journey by proposing & giving suggestions /recommendations on workflow implementation & productivity improvements
- Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects
- To introduce and educate the client of the self-service/automated banking channels and help them use the services extensively
- Maintain prescribed quality levels and to convey right information to the clients and avoid miss-selling and complaints

**_Requirements: _**
- Graduate / Undergraduate with minimum 1 year experience in Customer Service
- Excellent communication skills in written and verbal English
- Strong service orientation
- Willingness to learn additional products

**_* Previously supported Singaporean market will be an added advantage*_**

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM3,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you willing to work on rotational shift ?
- What is your notice period?
- What is your expected salary?

**Experience**:

- Customer service: 1 year (preferred)



  • Bukit Raja, Selangor, Malaysia Hamilton Sundstrand Customer Support Centre (M) Sdn Bhd Full time 60,000 - 120,000 per year

    The Project Specialist – Customer Service Compliance & Policy is responsible for developing, implementing, and overseeing new policies, processes, and systems in alignment with the implementation of e-Invoicing initiative by IRB. This role will collaborate and partner with the Finance Control to ensures that the customer service operations adhere to...

  • Customer Service

    1 week ago


    Bukit Bintang, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    _**Job description**_ **Customer Service Representative** LOW YAT, BUKIT BINTANG,KL **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **Requirement**: - Minimum SPM - Speak Malay and English Willing to learn & start from below - Availability to work shift hours, including weekends...

  • Customer Service

    3 days ago


    Bukit Bintang, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    Job description Customer Service Lowyatt, Bukit Bintang, KL Responsibilities. Handle customer service on-site Resolve customer problem and issue Do admin and any related task Requirement Minimum SPM Speak Malay and English Willing to learn & start from below Availability to work shift hours, including weekends and holidays Ability to work under daily...


  • Bukit Jalil, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Job Highlights**: - International Bank; - Opportunity to grow in an international Banking industry; - Full training provided (1 month); - Attractive salary & benefits; - Accessible by public transportation ( LRT Bukit Jalil). - Deliver outstanding customer service over the phone promptly, while also fostering positive relationships with clients; - Assist...


  • Bukit Jalil, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    Job descriptions: - Assist clients in fulfilment of their transaction or servicing requests via the telephone - Achieve first call resolution in all client interactions, where possible - Promote the use of automated channels and its benefits to clients - Leverage on continuous improvement journey by proposing & giving suggestions /recommendations on...


  • Bukit Jalil, Malaysia BE International Marketing Sdn Bhd Full time

    **Overview of the Position**: The role involves interacting with customers to address their concerns, answer questions, and assist with their needs. It also supports department management in ensuring efficiency, organization, customer satisfaction, and loyalty. **Key Responsibilities**: - Support Customer Support System (CSS) tickets, ensuring they are...


  • Bukit Jalil, Malaysia BE International Marketing Sdn Bhd Full time

    **Overview of the Position**: The role involves interacting with customers _(referring to our agents, known as Independent Business Owners (IBO))_ to address their concerns, respond to inquiries, and assist with their needs through various channels. Additionally, providing support to department management to guarantee efficiency, organization, customer...


  • Bukit Mertajam, Malaysia Charterway Corporation Sdn Bhd Full time

    **Job Title**: Customer Service Logistics Specialist** **Job Type**: Full Time** **Work Mode**: On-site** **Location**: Penang, Malaysia** **Minimum Qualification**: Bachelor's degree** **Years of Working Experience**: 1-3 years** **Salary Range**: RM 2500 to RM 3500** **Key Responsibilities**: - Provide excellent customer service support through...

  • Customer Service

    1 day ago


    Bukit Jalil, Malaysia Bhavyam Infotech Full time

    **Responsibilities**: - Provide good customer services and maintain good rapport with customers. - Attend to their inquiries and resolve any issues. - Deliver fast response and consistent service. - Initiative driven in completing tasks on time. **Requirements**: - Excellent communication skills, as well as proper grammar in English. - Customer Service or...

  • Customer Service

    1 week ago


    Puncak Jalil, Malaysia Brother Windscreen Enterprise Full time

    **Join Our Team! Customer Service Representative Wanted!** **Position**: Customer Service Representative **Company**: Brother Windscreen Enterprise **Location**: 86, Jalan PUJ 3/8, Puj 3, 43300 Seri Kembangan, Selangor **Full-Time** **What You’ll Do**: - Assist customers with inquiries about our windscreen products and services - Provide timely and...