Customer Experience Executive
4 days ago
Key Responsibilities:
- Resolve customer complaints and issues efficiently while maintaining a positive relationship with customers.
- Provide accurate information about products, services, and company policies.
- Process orders, returns, and refunds according to company guidelines.
- Maintain customer records and update databases with accurate information.
- Follow up with customers to ensure their concerns are addressed effectively.
- Collaborate with internal teams to improve customer experience and service processes.
- Meet service-level targets, such as response times and customer satisfaction ratings.
- Identify customer needs and recommend appropriate products or services.
- Adhere to company policies, procedures, and compliance regulations.
**Job Types**: Full-time, Part-time, Permanent, Internship, Fresh graduate, Student job
Pay: RM3,000.00 - RM4,000.00 per month
Expected hours: 45 per week
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Performance bonus
**Education**:
- STM/STPM (preferred)
Work Location: In person
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