Customer Experience

_**Engage with database customer.**_ - **Database provided everyday.**_ - **Responsible in terms of product & testimonial.**_ - **Communicate with customers about the service of product in call.**_ - **Providing information about products/services, and assisting with easy service issues.**_ **Job Types**: Full-time, Part-time, Fresh graduate, Student...

We're rethinking homes for how people really live, and we're looking for a **Customer Experience Specialist** to join our **CX Operations** team to help shape the future of living—one thoughtful detail at a time. Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint. **How to qualify**: - To...

**Job Purpose**: As a Customer Experience Operations Specialist, you will act as the primary liaison between the company customers across multiple channels. Your role is essential in delivering an exceptional, engaging, and efficient customer experience that drives satisfaction and loyalty. You will be responsible for understanding customer needs, resolving...

**Job Purpose**: As a Customer Experience Operations Specialist, you will act as the primary liaison between the company customers across multiple channels. Your role is essential in delivering an exceptional, engaging, and efficient customer experience that drives satisfaction and loyalty. You will be responsible for understanding customer needs, resolving...

We're rethinking homes for how people really live, and we're looking for aCustomer Experience Specialistto join ourCX Operationsteam to help shape the future of living—one thoughtful detail at a time.Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.Hiring Event Details:Once your application to this...

Castlery is looking for a **Customer Experience Specialist** to join our **Customer Experience Department.** The Customer Experience (CX) team bridges every touchpoint between Castlery and the customer, whether it’s through a physical store, an online shopping cart or any other touch point where one interacts with Castlery. Our role is to ensure that...

Customer -Centric Leadership: Manage and motivate customer experience teams under your care, fostering a culture of customer obsession. Work closely with the Senior Manager to implement strategies that deliver exceptional service quality.  Operational Excellence: Oversee daily operations to ensure service levels, productivity, and customer satisfaction...

Key Responsibilities: - Resolve customer complaints and issues efficiently while maintaining a positive relationship with customers. - Provide accurate information about products, services, and company policies. - Process orders, returns, and refunds according to company guidelines. - Maintain customer records and update databases with accurate...

**Requirements**: - Who is familiar with **Zendesk**, **Shopify, TikTok**and **Shopee** will be a big plus. - Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry. - Assist customers with after-sales service issues e.g. Handle sales orders and exchanges/returns by collaborating with other...

What You Will Do Personalise and engage customers effectively to drive customer satistaction Assist customer on enquiries and issues efficiently to mitigate detractors. Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time. What You Should Have Ability to determine customer needs and quickly build rapport...