Customer Experience Executive
4 days ago
**Requirements**:
- Who is familiar with **Zendesk**, **Shopify, TikTok**and **Shopee** will be a big plus.
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
- Assist customers with after-sales service issues e.g. Handle sales orders and exchanges/returns by collaborating with other departments, manage customer’s complaints and initialise service recovery.
- Assist customers’ on **Shopify** custom order.
- Provide customer service insights to the Ksisters’ team e.g. Customer’s suggestions/feedback, product restock.
- Liaise with our courier partners to ensure smooth delivery.
- Liaise with our stockist or partners on product delivery etc.
- Handle any other ad hoc duties as designated
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Customer Experience
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