Inside Sales Specialist

**Requirements**

**Educational Background**:

- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field is preferred.
- Equivalent work experience in a similar role can be considered.

**Professional Experience**:

- Minimum of 2-3 years of experience in inside sales or a related sales role.
- Proven track record of achieving sales targets and KPIs.
- Experience in the IT, telecommunications, or technology sectors is an advantage.

Skills and Competencies

**Sales Skills**:

- Strong understanding of the sales process and sales techniques.
- Ability to quickly build rapport with potential clients.
- Excellent negotiation and closing skills.

**Communication Skills**:

- Outstanding verbal and written communication skills.
- Ability to clearly articulate product features and benefits to customers.
- Proficiency in multiple languages is a plus, especially relevant to the regional market.
- **Must speak Mandarin**

**Technical Skills**:

- Proficient in using RM software and other sales tools (e.g., Salesforce, HubSpot).
- Competent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Basic understanding of the company’s products and services.

**Analytical Skills**:

- Strong analytical and problem-solving skills.
- Ability to analyze sales data and market trends to make informed decisions.

**Customer Service Skills**:

- Exceptional customer service skills with a customer-centric approach.
- Ability to handle customer inquiries and resolve issues effectively.

**Organizational Skills**:

- Excellent organizational and time management skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.

**Personal Attributes**
- **Results-Oriented**:

- **Team Player**:

- **Adaptability**:

- **Professionalism**

**Responsibility**
- Generating leads, qualifying prospects, preparing sales quotations & business proposals and closing sales over the phone and through virtual communication channels.
- Understand prospect needs and requirements to demonstrate the company’s products and services.
- Conduct product demonstrations and presentations to prospective clients.
- Responsible for your sales performance and to meet or exceed the agreed sales targets and OKRs.
- Adhere to the inside sales pre-sales, on-sales and post-sales processes.
- Learn and have an in-depth understanding and knowledge of all department processes.
- Build and maintain accurate database and records of all sales activities and customer interactions using the company’s SAP RM.
- Provide ongoing after-sales customer support to ensure customer satisfaction and promote upselling and cross selling opportunities.
- Stay informed about market trend, competition and market.
- Continuously seek opportunities for personal and professional growth through training and development initiatives.
- Always a Team player and work together to support self, company and colleagues.
- Any other official tasks and jobs assigned by the immediate superior.

**Benefits**
- Performance Bonus
- Incentives
- Marriage gift
- No MC Bonus
- Dental Benefits
- Medical benefits
- Insurance
- Annual Leave
- Maternity Leave
- Childcare Leave
- Compassionate Leave
- Marriage Leave
- Study Leave
- Annual Company Retreat/Trip
- Eat well, Play well, Live well Program (EPL)
- Study/Improvement Courses

**Additional Benefits**
- Training Provided
- Allowance Provided

Pay: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: In person