Customer Care Consultant

1 day ago


Subang Jaya, Malaysia MATCHLINK SDN BHD Full time

Hiring: Customer Care Consultant (Postpaid)
- Location: Sunway Pinnacle
- Intake: 10 Nov 2025
- Contract: 2 years (renewable)
- Working Hours: 5 working days, 2 days off (rotational shift)
- Salary Range: RM2,500 - RM3,400
- Availability: Immediate starter preferred

**Key Requirements**:

- Excellent communication in English & Bahasa Malaysia (Mandarin is an added advantage)
- Friendly and confident in handling customers
- Minimum 1 year experience in Contact Center / Customer Service
- Able to handle Postpaid & Fibre support
- Basic troubleshooting knowledge (mobile & fibre)
- Comfortable using digital tools (App, WhatsApp, ChatBOT, etc.)
- Sales-driven (able to up-sell / cross-sell)

**Role Overview**:

- Handle inbound calls, assist customers with inquiries, provide solutions, and promote Maxis products such as Home Fibre or plan upgrades.

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: RM2,500.00 - RM3,400.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person



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