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Assistance Site Service Manager
2 weeks ago
JLL supports the Whole You, personally and professionally.
**We are looking for**: Assistance Site Service Manager (Facilities Management)
**Location**: Kuala Lumpur
OVERALL ROLE
The requirement is for a mindset that is very hands-on, energetic, helpful and straightforward. Achieve excellence in maintenance and technical service programs, obtaining the highest possible standards and practices. Manage the scope of contracts to ensure agreed deliverables are met within the stipulated time. To provide comprehensive facility, contract and procurement management for services, with a focus on continuous improvement and critical environment and equipment maintenance. To achieve financial and other targets established by the Country Lead and Regional Team. Achieve Key Performance Indicators and Service Level Agreements targets.
Site Operations Management
Assist Hub Lead in service delivery in accordance with client KPIs and SLA
Developing, implementing and maintaining building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Ensuring an adequate supply of materials and service for the proper operation of the buildings
Coordinate with Building Managers & the Business Units on Project issues
Manage a program of weekly inspections for the property to ensure correct building operations, energy conservation and cleanliness is upheld
Management of Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of equipment failure.
24/7 emergency call support and site attendance is required
Recommend continuous quality improvement practices and implement Best Practice operations
Ensure all Critical Environment (CEM) requirements are met (secondary)
Ensure all Reactive Maintenance is completed as per the agreed timeframes.
Review existing operations regularly to reduce costs and improve operational standards
POC for Sustainable Pursuits Initiatives (secondary)
Risk Management
Ensure full compliance with all local and governmental regulations and legislations
Ensure a property risk management program including audits is implemented and maintained
Ensure disaster recovering and business continuity plans are implemented and maintained
Ensure escalation procedures and incident reporting procedures are implemented and in place
Assist in the development of guidelines and strategies to ensure compliance with JLL business conduct
People Management
Ensure high staff morale, trust and work ethics
Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
Mentor and enable Training & Development of team members
Coordinate with the Facility Manager on the implementation of FM Procedures and train FM staff
Client/Stakeholder Management
Proactively engage stakeholders to ensure that on site client’s expectations are met through high levels of customer service
Build and develop effective client / stakeholder relationships across multiple levels of the organisation
On-site key point of contact for Facilities in the client’s premises
Provide a cooperative environment with customers, ensuring high levels of engagement
Provide a positive environment where things do get done; providing flexibility and understanding how to say no, while still providing a service and keeping the user happy
Proactively understand the customers/ employees needs and act on them before being requested
Procurement & Vendor Management
Ensure vendors are well-managed, delivering services on time and within budget
Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practice
Contracts Management
Plan and manage all contracts to ensure that they are professionally delivered at the right costs
Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
Ensure contracts are continually assessed to deliver best value to the client
Finance Management
Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics
Ensure financial processes are followed at all times
Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts.
Health & Safety Management (secondary)
Ensure the provision of a safe working environment
Ensure compliance with statutory regulations on fire, health and safety standards
User Ticket System (GUTS)
Manage GUTS requests which will be the focal point for day-to-day operational activities
Log and monitor all service requests in GUTS, ensuring that each request is routed to the correct team member/vendor who is responsible for performing the request and such vendor is fully aware of the requirements and timescales detailed in the account contract.
Track each request to
