Site Services Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Site Services Manager
Work Dynamics - Integrated Facilities Management (KL, Malaysia)

Overall Role
The Site Services Manager works closely with the South Asia Hub Lead, to lead the development, implementation and maintenance of key reporting tools for the account as well gathering formal and informal data to help meet contract reporting requirements, identify trends and opportunities for helping to achieve overall account goals and exceed client expectations.

The Site Services Manager will represent the Country specific site and manage teams associated within the country as required.

The Site Services Manager will become familiar and will work with all disciplines under the contract including: information technology, finance, sourcing, facility management and building operations, sustainability, landlord relations and space planning.

Major Responsibilities

Contract Management
Plan and manage all contracts to ensure that they are professionally delivered at the right costs
Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
Ensure contracts are continually assessed to deliver best value to the client
Support the Regional team to close any gaps from current contractual KPI position
Contribute to the regional change control process

Operations
Responsible for project planning, execution and stakeholder engagement of the Site with participation in Regional and Global Programs as is required.
Drive client initiatives such as savings targets, benchmarking and best practices.
Drive regional and global consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.
Assist in the preparation of site specific reporting and participate in regional reporting as is required regionally.
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success.
Actively support and encourage alignment of best practices as delivered by the regional team and participate in any change management associated.
Client/Stakeholder Management
Develop relationships with key stakeholders in the Client’s organization to better understand their local needs
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Understand the client business growth and work with the Regional and Global Teams to implement growth strategies

Service Delivery
Participate in the alignment of reporting as is agreed by the regional team and Google client.
Develop a deep understanding of contract key performance indicators (KPIs) and reporting requirements.
Work with technology teams to design effective tracking and reporting tools for KPIs, SLAs, monthly, quarterly and/or annual reports, etc. used to track JLL’s performance.
Analyze data and metric variances, recommend and implement change programs and mitigation strategies aimed at improving performance results.
Participate in special projects and/or facilitate ad hoc reporting requests as required.
Provide communications management for internal and external account marketing and communications, including online content management.
Shape and deploy a process management mentality that is Six Sigma based and that focuses on leveraging JLL best practices for deployment on the account.
Participate in managing the relationship with the Client’s Performance Management SME and translate their business objectives into JLL’s account business plan when required.
Ensure data integrity of all technology and information systems across the portfolio and audit from time to time.
Support the delivery of the Workstream Programs for the portfolio and