Process Executive

2 days ago


Kuala Lumpur, Malaysia Cognizant Full time

**Description**:

- Good written communication skills and comprehension.
- Good on Numerical ability and Logical reasoning.
- Preferably from Finance background, knowledge of terms like accruals, payment cycles etc (Added advantage).
- Maintaining timelines and accuracy in processing.
- Attention to details and ability to meet deadlines.

**Roles & responsibilities**:

- **SLA Compliance**: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
- Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability
- **Process Compliance**: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan
- **Customer Interaction**: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction
- **Process Reengineering**: Participate in the ideation process, produces the documentation, and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis
- **Talent Management (People Management)**: Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat
- **Knowledge Management**: Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.

**About Cognizant**:
Job ID 00061612691



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