Customer Service Logistics Officer

5 days ago

Butterworth, Malaysia Curas Sdn. Bhd. Full time

**Curas Sdn. Bhd.** is a subsidiary of a UK company based in Butterworth. Curas is emerging as a new medical device brand in the world. In line with our expansion plans and to support our worldwide operations; we are seeking capable and dedicated individuals to join our dynamic organization for an exciting career in the below position.

**Customer Service cum Logistic Officer**

Key responsibility
- Play a pivotal role in managing customer inquiries and ensuring satisfaction through effective communication.
- Coordinating our supply chain operations including managing shipments, coordinating with freight forwarders, and maintaining inventory accuracy.
- You will proactively engage with customers to develop order plans that are both cost-effective and tailored to their specific needs.
- This role offers the unique opportunity to interact with international clients, providing exposure to diverse markets and cultures.
- Handle customer service and optimizing logistics operations.

Education and Experience
- Minimum Degree preferably a in logistics, supply chain management, or business administration.
- Experience in customer service roles is not mandatory but can be beneficial. This includes handling inquiries, resolving complaints, and ensuring customer satisfaction.
- Experience in logistics operation or related fields such as managing supply chains, coordinating shipments, and overseeing inventory, is advantageous.

**Requirements**:

- Strong verbal and written communication skills are vital for interacting with customers and coordinating with team members.
- The ability to address and resolve issues promptly and effectively.
- Managing multiple tasks, prioritizing responsibilities, and maintaining attention to detail.
- Proficiency in Microsoft Excel, including advanced functions such as VLOOKUP, PivotTables, and complex formulas for data analysis and reporting is not mandatory but would be added advantageous.
- Flexibility and adaptability to a fast changing environment and customer needs.
- Ability to understand and address customer needs and concerns.
- Proactively identifying and addressing potential issues, ensuring smooth operations.
- Collaborating effectively with colleagues across departments.
- Attention to detail and ensuring accuracy in logistics operations and customer interactions.

Language proficiency:

- Good command in English both written and oral is a must.
- Additional languages such as Mandarin and other foreign languages can be advantageous to interact with stakeholders around the world.

Why Join Us:

- By joining Curas, you will be part of a dynamic team dedicated to improving healthcare worldwide.
- This role offers the chance to develop professionally while contributing to a company with a strong international presence and a commitment to quality and innovation.
- If you are passionate about customer service and logistics and seek an opportunity to work in a globally recognized company, we encourage you to apply.
- Fresh graduates are encourage to apply.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Work Location: In person

Application Deadline: 08/28/2025
Expected Start Date: 09/15/2025

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