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Assistant F&b Manager

2 weeks ago

Shah Alam, Malaysia I-r & D Sdn Bhd Full time

**Responsibilities**:

- 1. Able to effectively interpret financial result in regards to revenues, payroll, costs and expenses.
- 2. Prepare annual F&B operating equipment budget.
- 3. To establish and monitor cost and expense control systems and procedures to achieve operating budget
- 4. Able to take corrective measures and actions to ensure highest possible profitability.
- 5. Monitors all costs and recommends measures to control them.
- 6. Ensures that each operation is accounted for separately as an individual profit centre.
- 7. Ensures departmental operational budget is strictly adhered to
- Operational Responsibilities
- Guest Service
- 1. Personally and frequently meets the guests in the outlets and ensures they are receiving the best possible service available.
- 2. Attends to guest complaints or issues, resolving matters as expediently as possible.
- 3. Spend times in outlet (during peak time) ensuring the operation is managed well by the F&B associate and functions properly.
- 4. To be demanding and critical to service standards as well as hygiene standards.
- 5. To constantly strive to please all guests that he may come into contact with.
- 6. Ensures that associates project professionalism and are well trained. Provide friendly environment and efficient service.
- 7. Ensures all associates are well groomed and uniformed at all times.
- 8. Must drive and support GE initiatives
- Product
- 1. Verifies constantly that the physical product in all aspects is consistent with the hotel standards
- 2. Ensures food and beverage from outlets at the highest quality at all times.
- 3. Ensures that policies and procedures in regards to associate appearance, hygiene and sanitation are enforced.
- 4. Assist the kitchen associate to ensure highest level of food quality is achieved.
- General
- 1. Ensure that corporate, divisional and departmental policies and procedures are adhered all level of associate.
- 2. Liaise closely with other Departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies.
- 3. Delegate authority and responsibilities to direct subordinates without relinquish ultimate responsibility for the operation.
- 4. To respond immediately to complaints and comments from guest.
- 5. Conducts site inspection for groups / weddings.
- Marketing Responsibilities
- 1. To prepare annual, marketing plan for the F&B Department.
- 2. Fully understands the market needs of house guest and local market, assisting in the development of product lines and services accordingly.
- 3. Constantly aware of new market trends and activities of competitors, ensures that his operation is always one step ahead of the competition.
- 4. Entertains regular and potential clients and maintains excellent guest relations.
- 5. Continuously seeks way to assist the management in the operation to maximize revenue.
- Personnel and Training Responsibilities
- 1. Respects local customs and cultures.
- 2. To build an effective management team through taking an active interest in the development of subordinates through training and involvement in decision making.
- 3. Gives his subordinates frequent feedback on their performance and status of development. Conducts annual appraisals in his Department.
- 4. Exercise self-control, patience and is known for his fairness at all times.
- 5. Maintains an “Open Door” policy.
- 6. Project a positive and motivated attitude among his peers and associates at all times.
- 7. Ensures that all areas of responsibility are properly supervised.
- 8. Totally committed to training and shows concern about the training his associates receive and visit training sessions frequently.
- 9. Assist the departmental trainer in their development and monitors their effectiveness in associate training.
- 10. To ensure that all associates are fully conversant with the hotel’s facilities and services.
- 11. To ensure all associates schedule are properly established and maintained.
- 12. Ensures proper and effective training schedule is in place in all the outlets.
- Administrative Responsibilities
- 1. Maintain department records and forms as prescribed by established policies and procedures.
- 2. Plan ahead as per the forecasted occupancy.
- 3. Ensures that deadlines of all projects are met and timely submitted to the General Manager and other relevant departments.
- 4. Attend all briefings and meetings as requested and necessary.
- 5. Able to plan long term but at the same time is able to react to sudden chances instantly.
- 6. To ensure that guest history record is up-to-date at all times.
- 7. Conducts briefings and meetings as per established policies.
- 8. To advise management and sales of the update reservation status for reference in business solicitation.
- 9. Control expenses wisely.
- 10. To understand and comply with local regulations and legislation.
- 11. To assume the function of Duty Manager representing management whenever required.
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