Operations Manager

1 week ago

Kuala Lumpur, Malaysia Ilham Dining Concepts Sdn Bhd Full time

Operations Manager to oversee several outlets and involved in pre-openings.

**DUTIES & RESPONSIBILITIES**:
**Store Launch & Setup**
- Oversee all pre-opening activities including renovation, licensing, supplier onboarding, and staffing.
- Liaise with local contractors, mall/venue management, and government agencies to ensure timely and compliant store launch.
- Work closely with HQ on logistics, inventory setup, and store design adaptation.

**Operations Management**
- Lead day-to-day operations including staff scheduling, inventory control, cost management, and SOP enforcement.
- Ensure consistent product quality, cleanliness, and service standards in alignment with brand expectations.
- Monitor and maintain compliance with food safety regulations and licensing requirements in Singapore.

**Team Leadership**
- Recruit, train, and manage a high-performing team of full-time and part-time staff.
- Cultivate a strong team culture focused on accountability, enthusiasm, and customer delight.
- Conduct regular performance reviews and provide coaching for growth.
- Collaborate with the outsourced HR partner on payroll, employment contracts, and HR compliance.

**Customer Experience & Brand Execution**
- Champion a memorable customer experience that reflects the brand’s personality and values.
- Resolve customer issues promptly and professionally, using feedback to drive improvements.

**Financial & Administrative Oversight**
- Achieve store KPIs including sales targets, cost control, and profitability.
- Track and report on daily/weekly/monthly performance metrics.
- Coordinate with outsourced accounting firm on bookkeeping, invoicing, GST submissions, and monthly reporting.
- Optimize labour and inventory costs without compromising quality or service.
- Provide regular reports, insights, and feedback to senior management.
- Coordinate with HQ on product R&D, supply chain, promotional campaigns, and training updates.

**General Role**
- Be our brand ambassador and representative
- Explore new business opportunities
- Assist with any other ad-hoc duties as assigned by Direct Superiors

**Requirements**:

- Proven experience (5 - 8 years) in F&B, retail, or hospitality management, ideally in a startup or flagship role.
- Strong leadership and people management skills with a hands-on approach.
- Excellent organizational, communication, and problem-solving abilities.
- Familiarity with F&B regulatory environment.
- Able to work independently with cross-border collaboration (if any).
- Entrepreneurial mindset - proactive, adaptable, and execution-focused.
- Passion for food, customer experience, and building a team from the ground up.

**Nice to Have**
- Previous experience launching a new store or brand.
- Understanding of both international and Malaysian F&B market dynamics.
- Basic financial literacy (P&L management, budgeting).
- Experience with POS systems and inventory software.

**Why Join Us?**
- Be part of a growing, innovative brand entering a new market.
- Competitive salary, performance bonuses, and career growth opportunities within a regional group.

**Job Types**: Full-time, Permanent

Pay: RM6,500.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Work Location: In person

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