Call Service Agent

1 week ago


Bangsar South, Malaysia IPLANNER LOGISTIC SDN BHD Full time

**Contract Duration**: 1 year
- Initial 3-month probation contract

**Job Scope**:

- Follow up on leads provided by Acquisition Leads
- Assist with seller registration for SPX, including account creation and contract signing
- Ensure proper handover of acquired sellers to the backend relationship management team after the incubation period
- Conduct regular outreach to sellers to gather feedback and minimize churn

**Job Requirements**:

- Proficient in both Malay and English (spoken and written)
- Strong relationship management and interpersonal skills
- Self-motivated and target-driven
- Confident in pitching, with strong sales orientation
- Outgoing with solid negotiation abilities
- Basic Excel skills (data entry & spreadsheet management)
- Experience in sales, telemarketing, or customer service is an advantage
- Open to fresh graduates (Diploma/Degree and above)

**Workstation**: Menara Southpoint (with travel when required)
- **Mileage claim** applicable for business travel

**Working Hours**: Monday to Friday, 9:30 AM - 6:30 PM

**Salary Package**:

- **Basic**: RM2,500
- **KPI Incentives**: Up to RM1,000
- **Statutory Benefits**: As per Employment Act (EA)
- Extension of 9 months upon successful probation

Pay: From RM2,500.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Commission pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (preferred)
- BM (preferred)

License/Certification:

- valid Driving License (preferred)

Work Location: In person


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