Application Support Analyst

7 days ago

Kuala Lumpur, Malaysia DigiHaul Malaysia Full time

**Accountabilities**
- Manage and track support tickets through their lifecycle using IT service management tools
- Create and maintain technical documentation, including standard operating procedures and troubleshooting guides
- Support regular testing activity, ensuring product knowledge is kept up to date
- Conduct root cause analysis for recurring issues and implement long-term solutions

**Required Skills and Experiences**
- Minimum 3 years of experience as Application Support Analyst or relevant role.
- Experience with SQL fundamentals and basic query writing
- Experience with Postman for API testing and management
- Experience with JSON/XML data formats
- Equip with sFTP/FTP protocol knowledge and implementation
- Experience with REST API understanding and troubleshooting
- Experience with HAR file analysis and debugging
- Tools & Technologies: JSON (mandatory), XML, HAR file analysis, SFTP understanding, Pupeteer/other automation tools.
- Good to have skills: Ms Azure Basic (Service health check/Monitoring), Fiddler for network traffic analysis, Puppeteer/similar for headless browser automation, SoapUI for API testing and validation.
- Detail-oriented approach to problem solving and documentation
- Exceptional time management abilities
- Strong expectation management skills
- Clear and effective communication (written and verbal)
- Strong analytical and problem-solving mindset
- Capacity to work under pressure and handle multiple priorities
- Ability to work effectively in a team environment

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday
- Rotational shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you able to commit to the weekly rotational shift schedule for this role?
- What is your expected salary?
- Are you legally authorized to work in Malaysia?

**Experience**:

- Application Support Analyst: 2 years (required)
- SQL fundamentals and basic query writing: 1 year (required)
- Postman for API testing and management: 1 year (required)
- JSON/XML data formats: 1 year (required)
- sFTP/FTP protocol knowledge and implementation: 1 year (required)
- REST API understanding and troubleshooting: 1 year (required)

Work Location: In person

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