Application Support Analyst

1 week ago

Kuala Lumpur, Malaysia Optimum Solutions (Singapore) Pte Ltd Full time

Responsible for monitoring and responding to open tickets submitted through an incident management system
Troubleshoot and escalate alerts that cannot be resolved to appropriate section
Prioritize and handle service requests and incidents
Progress issues and provide relevant information for troubleshooting or for clarification
Identify opportunities for process improvement and contribute to departmental initiatives
Work collaboratively with Account Managers on change requests, managing issues and establishing priorities
Handle late night and weekend emergency support on as required
Resolve system problems during non-business hours or backlogs by providing off-hours support as needed
Responsible for the set-up and configuration of WebLogic plug-ins for Apache web server, iPlanet, IBM HTTP server, Janus and FAST
Responsible for implementing business processes using Oracle BPM 10.x or other applicable tools
Responsible for the set-up of interconnections to external interfaces, including Java, Mail server, RDBMS, and web services
Develop scripts works with team to automate repeatable manual tasks

Application Support Analyst Requirements - Skills, Knowledge, and Abilities

**Collaborative skills**: They require the ability to work with effectively with cross-functional teams

**Communications skills**: They must possess excellent written and verbal communication skills for documentation and customer support duties, and must also be comfortable communicating complex concepts to others having diverse levels of seniority and technical competence

**Customer service skills**: They must possess demonstrated ability to provide customer support and deal with escalated customer issues

**Problem
- solving skills**: They must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation

**Interpersonal skills**: They require this skill to effectively influence and communicate cross-functionally

**Organizational skills**: They require the ability to multi-task, effectively prioritize work, and adapt during pressured situations.

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