Application Support Analyst

2 weeks ago

Kuala Lumpur, Malaysia NTT DATA Full time

**Req ID**: 268311

We are currently seeking a Application Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

**In these roles you will be responsible for**:

- Should have flexibility and be able to adapt according to business needs.
- Coordinate with L3 and development team to provide and implement solutions as required.
- Provide Weekend support as and when necessary, depending on Client Requirements
- work on creating Change requests and work with various teams in getting that change approved and get it deployed in production.
- provide support to release management team by performing sanity and validations after successful deployment.
- work on handling Incidents and Requests and ensure to provide solution to the issues.

**Requirement**:

- Experience required
- 2-3 Yrs.
- Solid experience with ICO Blaze Advisor and FICO Origination Manager is required.
- Mandatory Skill set required for this role: UNIX, Windows, MSSQL and Oracle Payment solution on IBAS platform.
- Good written and oral communication skills
- Ability to work under pressure and to tight deadlines.
- Empathy with users
- Patience and understanding
- Acceptance of ownership
- Investigation and diagnostic skills
- Attention to detail.
- A proactive approach

**Qualification**:

- A Bachelor's degree in Engineering / Equivalent / Advanced degree related to computer field.

**Preferences**:

- Flexible.
- ** Willing to work in Rotational shifts - 24/7 offsite standby support.**

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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