Concierge

JLL supports the Whole You, personally and professionally.

Job Summary
The Experience Services Concierge is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Concierge

Job Responsibilities
- Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
- Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
- Visibly engaged and well known in the workplace, regularly walks the site and assist customers and guest with their needs
- Effectively pairs services to guests’ needs
- A resident expert with contacts in: Local cuisine, hotels and knowledge about special attractions and upcoming events.
- Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
- Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
- Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident
- Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
- Assist support for meetings, reception, and personal support
- Act as a central point of contact, providing information and wayfinding for the campus, services, and activities

**Qualifications**:

- Minimum 1- 2 years previous customer service, hospitality related experience
- People Person: The best part of serving others is creating experiences for them that go beyond the expected
- Flexibility and positive attitude in managing shifting daily priorities
- Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word.
- Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
- Working knowledge in a range of information technology tools and platforms
- Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.