Customer Relation Assistant

**Job Title**: Customer Relation Assistant
**Department**: Corporate Services / Client Engagement
**Reporting To**: Senior Admin Officer (Sales & Marketing)
**Location**: Humanology Sdn Bhd Headquarters, Kuala Lumpur
**Employment Type**: Full-Time, Permanent

**Purpose of the Role**
The Customer Relation Assistant serves as the first point of contact between Humanology and its clients, providing professional, responsive, and solution-oriented engagement. The role aims to enhance client satisfaction, support sales initiatives, and ensure the smooth coordination of consultancy, tax, training, and HR services offered by the organisation.

**Key Responsibilities**
- **Client Engagement**:

- Provide accurate information on Humanology's services including tax advisory, HR consultancy, transformation programmes, and training.
- Maintain warm and professional relationships with both government and private sector clients.
- **Database and Records Management**:

- Maintain and update client information using CRM or internal databases.
- Track interaction logs and ensure follow-up is done in a timely manner.
- Assist in creating and managing client feedback forms and satisfaction surveys.
- **Sales and Marketing Support**:

- Assist in client outreach campaigns, webinars, and event coordination.
- Distribute marketing materials, digital brochures, and service proposals.
- Work closely with the Sales team to support lead generation and post-training engagement.
- **Administrative Duties**:

- Coordinate appointments, schedule follow-up calls, and confirm attendance for meetings or training sessions.
- Prepare reports on client interaction trends and highlight areas of concern.
- Assist in the generation of invoices, acknowledgement receipts, and service feedback reports.
- **Client Satisfaction and Service Quality**:

- Follow up with clients after service delivery to ensure satisfaction and identify further opportunities.
- Escalate complaints tactfully to relevant departments and ensure resolution.
- Maintain a service-oriented tone aligned with Humanology’s brand image of integrity, professionalism, and impact.

**Job Specification**

**Minimum Qualification**
- SPM with credits in Bahasa Melayu and English.
- Diploma in Business Administration, Customer Service, Marketing, or related field is an added advantage.

**Experience**
- At least 1 year of experience in customer service or administrative support.
- Fresh graduates with strong interpersonal skills are encouraged to apply.

**Required Skills & Competencies**
- Excellent communication skills in Bahasa Malaysia and English (spoken and written).
- Mandarin proficiency is an advantage but not compulsory.
- Good computer literacy (Microsoft Office, Google Workspace, CRM systems).
- Strong organisational and multitasking abilities.
- Customer-centric with good emotional intelligence and patience.
- Team player with a proactive attitude.

**Other Requirements**
- Willingness to learn about consultancy, tax services, and public-sector related engagements.
- Able to maintain confidentiality and handle sensitive information.
- Willing to work occasionally beyond office hours during peak periods or major events.

**Job Types**: Full-time, Fresh graduate

Pay: RM2,300.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Commission pay

Application Question(s):

- We offer R M2300 for Diploma (RM2000 + 300 (KPI) and RM 2500 for degree (RM2200+300(KPI).

Do you agree ?
- You are required to work independently, not in a team.

Do you able to work independently ?
- List down the product and services offer by Humanology.

Work Location: In person