Customer Relation Manager

1 week ago

Kuala Lumpur, Malaysia WTC Automotif (M) Sdn Bhd Full time

**Job responsibilities**
- To address all customer complaints / disputes in a timely manner by exploring ways to resolve the issues amicably, and to escalate the issues in a timely manner to higher management when required
- Monitor customer feedback and identify areas for improvement in the customer service experience
- Maintain accurate records of customer interactions and communicate key insights to the leadership team to inform business decisions
- Provide customer with accurate and precise product & service information.
- Ensure smooth and efficient operation by support frontliners when necessary
- Collaborate with operations and marketing, to improve the overall customer experience.
- Develop and implement customer service policies and procedures to ensure consistency and efficiency.
- Plan, coordinate and assign daily workload to customer service team.

**Job Requirements**
- At least 5-8 years of working experience in the related field is required for this position.
- Possess good communication and interpersonal skills, Service-oriented, and a problem solver with business acumen in mind
- Able to communicate well with others when working in a team
- Fast learning skill that able to pick up new products knowledge easily.
- Proficient in both written and spoken English and Mandarin.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Where is your current residence?
- Can you provide an estimate of your expected salary and whether it is negotiable?
- Are you a private or public transportation user?
- Will you be able to work at No. 62-68 Jalan Sultan Azlan Shah, 51200 Kuala Lumpur?
- Describe the reasons for leaving your previous employer.
- What is the notice period for your current position?

**Experience**:

- customer relation: 5 years (preferred)

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