Customer Relations Assistant

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia carmine Full time 15,000 - 41,400 per year

Location: Jalan Gombak, KL (nearby KLTS)

Do you enjoy helping people, solving problems, and making every customer feel valued? We are a trusted automotive company in KL, where you'll play an important role in ensuring smooth and stress-free customer journeys.

Your Role As a Customer Relations Assistant (CRA), you'll be the first point of contact for our customers. From greeting them with a smile to guiding them through service or enquiries, you'll ensure every interaction is professional, caring, and efficient.

Key Responsibilities

  • Welcome and assist customers in a friendly and professional manner.
  • Handle enquiries via phone, WhatsApp, and in person.
  • Coordinate service appointments, updates, and follow-ups.
  • Advise customers on service/maintenance needs.
  • Record and update customer details in the system.
  • Support the sales & service teams in delivering excellent customer experiences.
  • Build long-term relationships through attentive and caring service.

What We're Looking For

  • Minimum SPM/Diploma in Business, Communications, or related fields.
  • Good communication skills (English & Malay; Chinese is an added advantage).
  • Warm, approachable, and customer-focused personality.
  • Organized and attentive to detail.
  • Experience in customer service/automotive service is an advantage, but not required (training provided).

Job Type: Full-time

Pay: RM1, RM3,449.66 per month

Benefits:

  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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