Careline Admin Assistant

1 day ago


Petaling Jaya, Malaysia One Mobile Care Sdn Bhd Full time

Job Title: Careline cum Admin Assistant

Company: One Mobile Care Sdn. Bhd. (Samsung Authorized Service Center)

Work Location: On-site - 3, Jalan PJS 11/15, Bandar Sunway, 46150 Petaling Jaya
Job Overview

We are looking for a dependable and service-minded individual to join our team as a Careline cum Admin Assistant at the Samsung Authorized Service Center in Sunway Pyramid. This hybrid role combines customer care (via calls/online) and administrative support to ensure smooth daily operations. It suits someone organized, proactive, and comfortable in a fast-paced environment.
Key Responsibilities

1. Customer Careline Support
- Handle incoming customer calls and online inquiries
- Provide accurate information on services, warranty coverage, and repair procedures
- Assist with basic troubleshooting or escalate issues accordingly

2. Administrative & Front Desk Support
- Maintain accurate service records and documentation
- Support coordination with technicians and internal teams
- Monitor spare parts usage and movement (if applicable)
- Attend to walk-in customers and provide timely service updates
- Ensure professional communication at all times

3. Reporting & Coordination
- Assist in preparing daily operational reports
- Support internal admin-related coordination tasks
Requirements
- Minimum SPM qualification
- Able to communicate in both Bahasa Malaysia and English
- Basic computer literacy (especially Microsoft Office)
- Good interpersonal and communication skills
- Able to work shifts, weekends, and public holidays
- Open to fresh graduates
Working Hours
- 6 working days per week
- Shift 1: 10:00 AM - 6:30 PM
- Shift 2: 1:30 PM - 10:00 PM
Benefits
- Commission pay
- Overtime allowance
- Maternity leave
- Career advancement opportunities
- Training & professional development

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person



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