Customer Service

**Responsibility**: - Contact existing and new customers to remind about motor insurance renewal and upsell products. - Perform sales conversation based on the script that describes motor and non-motor insurance products or services (with necessary adjustments) to ensure consistency of sales campaign. - Prepare quotation, explain benefits, and persuade...

**Responsibilities and Duties**: **Customer Service**: - Respond promptly and professionally to customer inquiries through various communication channels, such as phone, social media, and chat. - Address customer concerns, resolve issues, and provide accurate information about products, services, return, refund and policies. - Maintain a positive and...

1. Ability to answer customers' calls and respond to any types of customer's interaction channels in a professional manner, using the techniques in our training. 3. Ability to search for information related to any given task using our online knowledge base system and providing our customers' with accurate product information. 4. Passionate to serve our...

**Requirements**: - Able to work independently with a positive character and willing to take up new challenges - Good command and written in English and Bahasa Malaysia - The ability to speak in Mandarin will be an advantage - Computer literate - Minimum 1-2 years of experience in telemarketing or sales are encouraged **Responsibility**: - Contact existing...

**Location: JOVI HQ, Maxim Citylights Sentul, KL.** **Working Hours: Monday to Friday: 8:30 AM - 5:30 PM & Saturday: 9.00a.m-3.00p.m** **Job Scopes**: - Manage and clear daily inboxes and comment sections on social media platforms. - Pull and process customer orders in batches across the day (First, Second, Third, Last, and Next Day batches). - Handle and...

Responsibilities: - Attend to Client's needs Online (Facebook, Instagram, TikTok) and in-store. - To assist on walk-in customers and enlighten them about the product. - Identify and assess customers’ needs to achieve satisfaction. - Respond to customers' enquiries/complaints in a professional, courteous and efficient manner. - To prepare quotations and/or...

Roles Responsibilities: - Manage inbound call, live chat enquiry in a timely manner. - Make an outbound call to customer to settle the enquiry / complaint. - Make an outbound call to client's person in charge to settle customer's complaint. - Provide accurate information to customer's enquiry. - Key in all incoming inquiry / complaint into system. - Create...

**Job responsibilities**: 1. Drive customer satisfaction through complaint and enquiries handling - Complain is resolved within the set timeline - Follow up until closure and root cause for all complaint cases is identified to facilitate customer's recovery 2. Proactive in customer recovery by following through feedback received via NSSS & improve SSI...

If you are looking to excel and make a difference, take a closer look at us If you are looking to excel and make a difference, take a closer look at us The Personal Financial Services Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers...

**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Administrative Korean Japenese Korean Language bachelors degree Taiwanese - Are you a highly skilled and experienced customer service professional with International Banking Experience?...