Customer Relationship Management Specialist

1. Ability to answer customers' calls and respond to any types of customer's interaction channels in a professional manner, using the techniques in our training. 3. Ability to search for information related to any given task using our online knowledge base system and providing our customers' with accurate product information. 4. Passionate to serve our...

**About Us**: iFikri Sdn Bhd is a dynamic and innovative company dedicated to providing excellent services to our clients. We pride ourselves on our commitment to excellence, teamwork, and professional development. At iFikir, we are not just an educational institution; we are a vision-driven powerhouse aiming to ignite confidence in working adults through...

**Detailed Description**: - Work is performed within established professional standards and practices. - Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgment. - Erroneous decisions or failure to achieve results may have a negative impact on the...

_**Basic Salary: RM2,500 - RM4,000 (NEGOTIABLE ACCORDING TO EXPERIENCE & QUALIFICATION)**_ - (BASIC PLUS COMMISSION + OVERRIDING up to 5 FIGURES!)_ - Managing organizational sales by developing a business plan that covers sales - Meeting planned sales goals - Achieving sales target with the sales team - Tracking sales goals and reporting results as...

**Job Purpose** The IT Network Specialist is responsible for ensuring the stability, security, and optimal performance of the Group’s network infrastructure. This role involves proactive and reactive support, adherence to ITIL best practices, and collaboration with teams to deliver high-quality network services. **Key Responsibilities** Network...

**Responsibilities and Duties**: **Customer Service**: - Respond promptly and professionally to customer inquiries through various communication channels, such as phone, social media, and chat. - Address customer concerns, resolve issues, and provide accurate information about products, services, return, refund and policies. - Maintain a positive and...

**Job Description**: - Responsible for all disciplinary, grievances and Labor & Ethic cases - Execute and ensure effective implementation of the industrial relations related policies - Monitor and implement guidelines provided by the local authorities and customers - Lead investigation and provide IR policies or procedures guidance - To be the point of...

**Public Relations (PR) Job Description** **Job Title**: Public Relations Specialist/Manager/Coordinator (Depending on the level) **Job Overview**: A Public Relations (PR) professional is responsible for managing and enhancing the public image of an organization, brand, or individual. The role involves crafting communication strategies, handling media...

Roles Responsibilities: - Manage inbound call, live chat enquiry in a timely manner. - Make an outbound call to customer to settle the enquiry / complaint. - Make an outbound call to client's person in charge to settle customer's complaint. - Provide accurate information to customer's enquiry. - Key in all incoming inquiry / complaint into system. - Create...

**HIRING!!** Qualifications: - Education Level: SPM, Certificate, Diploma, Degree (Fresh graduate are welcome). - No need experience (Training will be provided). - Able to start immediately (Urgent hiring). Job Responsibilities: - Conducting product demonstrations and promotions on roadshow/event. - Communicate with customer and treat customer needs. -...