Operation Manager

**JOB DESCRIPTION**
- Responsible for all Road Freight activities (Domestic/ Cross Border/ LTL/ FTL) in GEODIS Malaysia.
- Design and implement road freight solutions and IT enabled systems, at times in cooperation with regional APAC Road Network team.
- To support the Geodis Road Network (GRN) cross border product for Malaysia and support the implementation of GRN Phases throughout ASEAN
- Full P&L ownership of all Road Freight activities in Malaysia
- Member of Management Team Malaysia
- **OPERATIONAL**_
- Perform effective operational planning and deliveries involving optimum use of own fleet, contract hauliers and manpower.
- Preparation and delivery of internal and external data reporting timely and accurately.
- Ensure all operational requirements are met and, defined performance standard and customer satisfaction is maintained to the highest level.
- Ensure all statutory requirements are met, defined performance standard and satisfaction is maintained to the highest level.
- Ensure timely, accurate invoicing to both customers and agents. Minimizing disputes, clearing outlay variances.
- Ensure the service job files are closed on time and in a manner adequate to reflect the actual financial performance.
- **CUSTOMER SERVICE**_
- Ensure effective communication process are established and maintained between supplier, internal and external customers.
- Troubleshoot operational related disputes and attend to all stakeholder’s inquires timely.
- Work closely with other support functions and road transport team to deliver a leading class service in profitable manner.
- **BUSINESS DEVELOPMENT**_
- Advancing sales growth within existing revenue streams, and acquiring new business to increase revenue of road freight division.
- Support sales development efforts of other branches and agents by creating and preparing road freight presentations / blueprint.
- Attending to Road Freight and GRN related RFQ/ Quotation
- **PROFITABILITY MANAGEMENT**_
- Sourcing and negotiating rate and service contract with vendors and agents contract haulers.
- Control overheads to maximize operating profit, meet budgeted P&L targets whilst maximizing financial results.
- Formulate yearly budgets.
- **PEOPLE MANAGEMENT**_
- Provides expert leadership and setting both the short term and long-term direction for the road freight team.
- Motivating, developing & provide succession planning to staffs to ensure a stable future.
- Provide support and leadership for cross functional teams and products.
- **BUSINESS EXCELLENCE**_
- Ensure regulatory compliance.
- Develop, review, maintain & implement of ISO Procedure of Road Freight Division.
- Develop and maintain a culture of continuous improvement and operational excellence.
- **OTHER**_
- Ensure compliance with statutory obligations and company policy and procedure in respect of (but not limit to) transport legislation, health and safety, environment and working time regulations.
- Perform additional duties as and when assigned by Senior Management

**JOB REQUIREMENTS**
- Minimum 5 years management experience
- Familiar with the principles and practise of supply chain management.
- Working knowledge of customs clearance, trade compliance, international transportation and logistics preferred.
- Familiarity with the financial aspects of the relevant local economy as well as international market conditions and trends, and international business issues, including currency factors and cultural differences.
- Excellent negotiation techniques.
- Good sales techniques; concept sales, customer psychology and purchasing patterns.
- Fluent in local language, comfortable in English and other languages that the job requires to manage customer and other contacts.
- Excellent presentation techniques
- Good computer skills, familiarity with Microsoft office, etc
- Knowledge of company goals and strategies

**Salary**: RM8,000.00 - RM15,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Parental leave

Schedule:

- Monday to Friday