Customer Service Officer

1 day ago

Kota Tinggi, Malaysia R Logic Sdn Bhd Full time

**Duties and Tasks**
- Communicate clearly with customers and potential clients to create strategies that grow our customer base.
- Assisting in preparing necessary documentation, visuals, presentations, account setting (actual or trial) for customers, potential clients, and partner clinics/pharmacies to demonstrate the company products and services.
- Log, update, and maintain accurate records of customer information, interaction, enquiries, comments, and complaints.
- Analyze and share customer feedback with relevant departments for further improvements and implement solutions.
- Efficiently provide technical and product support, when necessary, to ensure all customer inquiries, issues, and complaints are resolved.

**Job Requirements**:

- Minimum SPM qualification with 1-2 years experience in customer-oriented environment
- Diploma holders are encouraged to apply
- Good interpersonal and communication skills

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: From RM2,800.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Call Center: 1 year (preferred)

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