Product-development-executive

2 weeks ago

Kuala Selangor, Malaysia Measat Global Berhad Full time

**Responsibilities**:

- Scope of Responsibilies
- 1. Support the Manager in administrative and operational tasks for PSSB's CONNECTme sales and operation matters including handling and preparing documentation and reports, planning and scheduling of service delivery.
- 2. Support the Manager in product development and service enhancement to increase CONNECTme service portfolio and monetize CONNECTme NOW network platform to improve ARPU
- Representative Activities
- 1. Administration & Operational Tasks- Support end-to-end service registration, credit check, customer onboarding and service provisioning, billing and post-sales support.
- Responsible for sales reporting, updating of customer database, quota & site performance analysis, user demand/bandwidth availability analysis and revenue/bandwidth optimization.
- Assist in resolving billing/invoice issue and payment collection for all CONNECTme customers.
- Assist in maintaining CMe equipment stock record, stock ordering from vendor and stock replenishment for contractors.
- Assist in responding to customer queries/complaints though various contact channels (Calls/FB/WA/MCMC etc).
- Assist in planning and coordinating exhibition/seminar/roadshow.

2. CONNECTme Service and Product Development- Work cohesively with BD, NEO and other depts to provide feedback and review on new product/services development, value-added services, product enhancement, product demonstration and proof-of-concept activities.
- Enhance CONNECTme NOW service portfolio and integration with other services such as IoT, M2M, L-VOD, Surveillance, Cloud, LEO-based Internet, etc for various vertical markets.
- Co-develop operation support system for CMe NOW service to simplify sales & distribution, service provisioning, data accounting, inventory management and agent/users support.
- Assist in planning and coordinating exhibition/seminar/roadshow.
- Conduct sales and product training to resellers/distributors.
- Analyze marketing trends for VSAT locally & globally and related products and services.
- Develop tools and operating guidelines to help educating and training agents/end users.

**Requirements**:
Degree in IT, Telecommunication, Engineering or any other related qualification.
- High proficiency in verbal and written communication skill in both English and Bahasa Malaysia
- Minimums 5 years working experience in telecommunication industry. Exposure in satellite broadband business is an added advantage.
- Experience in satellite broadband business, wireless networking & IoT system.
- Willing to learn, work independently and proactively in meeting timelines
- Interpersonal skills in communication, customer service, IP networking and problem-solving are essential
- Must possess own car and are willing to travel locally as well as East Malaysia
- High proficiency in verbal and written communication skill in both English and Bahasa Malaysia
- Competency in Microsoft Office (Word, Excel and PowerPoint) and Microsoft Project
- Fresh graduates are encourage to applyBenefits

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