Call Center Admin

**Call Center Admin (based in PJ & fresh grads)**

**Job ID**
- 209849

**Posted**
- 10-Mar-2025

**Service line**
- GWS Segment

**Role type**
- Full-time

**Areas of Interest**

Administrative, Customer Service

**Location(s)**

Petaling Jaya - Selangor - Malaysia

**Call Center Admin (based in PJ & fresh grads)**

**CBRE Global Workplace Solutions (GWS)**
- As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.**About the Role**:

As a CBRE Call Center Admin, you will provide business operations administrative support to the call center department.This job is part of the Office Operations function. They are responsible for providing office support to a client, business function or individual contributor.**What You’ll Do**:

- Provide relevant data to in-country finance and/operation for further processing, reporting to EM and to relevant parties.
- Carry out and review aged open Purchase Order (PO).
- Review quarterly the accounting dimensions in the master files. (Iscala Vs Maximo)
- To perform PO’ issuance with complete and accurate according to Service Level Agreement (SLA).
- Comply with Local Operating Procedures (LOPs) and policies to minimize audit exposure.
- Extract, reconcile and provide information on WO status in Billing Data, this to ensure the data is accurate for in country reporting purposes.
- Reconcile open PO reports from iScala and SSRS report; provide and review open POs listings to relevant in-country operation and/or finance personnel according to SLA; close open POs as instructed and approved.
- Ensure soft copies of all supporting documents are stored in share drive.
- Respond to and follow up on issues, including PO rejections with relevant stakeholders (CBRE, sub-contractors).
- Reconciliations of Open PO list.
- Provide and co-ordinate assistance and support to meet fellow team members and stakeholders’ needs.
- Administer the collection and collation of Call Center data for the reporting of historical and statistical performance.
- To perform any assignment / report / analytic reporting for Call Center
- Undertake any ad hoc assignments.

**About You**:

- Diploma or Degree in Accounting/Finance/HR/Business Admin.
- Fresh graduate is encouraged to apply.
- Committed, organized, tactful, independent, reliable, analytical, and meticulous.
- Able to work independently with mínimal supervision, to manage multiple tasks in a fast-changing environment.
- Possess pro-active and communications skills; and excellent in following up on tasks and issues.
- Exhibit initiative, team spirit, problem solving and PR skills in dealing with stakeholders.
- Computer literate, preferably with spreadsheet knowledge.
- Fluent in written and spoken English.
- Exhibit initiative, team spirit, problem solving and PR skills in dealing with stakeholders.

**So, what's in for you?**
- Talented High Performers - You will have the opportunity to work with some of the most talented people in our industry, tackling our clients most complex challenges.
- Values deeply ingrained - You’ll experience a culture grounded in our values of respect, integrity, service and excellence (RISE).
- Working alongside an experienced and established team/leader.
- We offer a range of networking groups, committees and programs including Women’s Network, DE&I Network, LinkedIn Learning, Harvard Manage Mentor, Aspire Program, PMEI Leadership Training, Mentoring Program, and more
If the above interests you, we would love to hear from youOur ambitious growth plan creates the space for dynamic colleagues to build non-linear career paths. We share a commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential.