Manager - E-commerce (Marketplace)

1 week ago

Kuala Lumpur, Malaysia GMG Full time

Who we are:
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Timberland, Vans and The North Face.

**Responsibilities**:

- Develop and execute marketplace strategies to grow sales, improve product rankings, and enhance brand visibility.
- Manage daily operations on all marketplaces, including store setup, product listing, pricing, content, and inventory.
- Plan and execute promotional campaigns aligned with the marketing calendar and marketplace mega campaigns.
- Collaborate with internal teams and marketplace account managers to secure campaign slots and boost visibility.
- Ensure product listings are accurate, well-optimized with SEO-friendly content, and compliant with marketplace standards.
- Coordinate product launches, bundle strategies, and upselling/cross-selling opportunities.
- Track key performance metrics (sales, traffic, conversion, ROI, etc.) and provide actionable insights.
- Monitor competitor activities and pricing trends to remain competitive.
- Ensure timely and accurate order fulfillment, stock availability, and service recovery for any escalations.
- Collaborate with Customer Service to improve buyer ratings and response time.
- Work closely with the marketing, logistics, merchandising, and finance teams to ensure end-to-end operational excellence.
- Liaise with marketplace platforms for new features, insights, and partnership opportunities.

In order to succeed in the role, you should ideally have:

- Bachelor’s degree in Business, Marketing, E-commerce, or a related field.
- Minimum 3 years of experience in managing online marketplaces (Shopee, Lazada, etc.).
- Strong understanding of marketplace algorithms, tools, and promotional mechanics.
- Data-driven with proficiency in Excel and familiarity with analytics tools.
- Excellent communication and project management skills.
- Able to work independently in a fast-paced, performance-driven environment.

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