E- Commerce/Marketplace Manager

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia FRD PERFORMANCE MOTORSPORT (M) SDN BHD Full time 60,000 - 120,000 per year

About the role

We are seeking a skilled Marketplace Team to join our dynamic team at FRD PERFORMANCE MOTORSPORT (M) SDN BHD'. In this full-time role, you will be responsible for overseeing the day-to-day operations of our online marketplace, ensuring a seamless customer experience and driving sales growth. Based in our Kuala Lumpur office, you will play a crucial role in the success of our business.

E-Commerce/Marketplace Manager

E-Commerce/Marketplace Supervisor

What you'll be doing

  • Manage and optimise the performance of our online marketplace, such as TikTok, Shopee, Lazada, etc and monitor key metrics and implement strategies to drive sales and improve customer satisfaction
  • Liaise with internal teams, such as marketing, operations and customer service, to ensure a cohesive and effective marketplace strategy
  • Oversee the listing and management of products, ensuring accurate and up-to-date information is provided to customers
  • Monitor and respond to customer inquiries and feedback, resolving any issues in a timely and professional manner
  • Analyse market trends and competitor activity to identify opportunities for growth and improvement for all marketplace.
  • Collaborate with the marketing team to develop and implement effective promotional campaigns to drive traffic and sales on the marketplace
  • Provide regular reports and recommendations to management on the performance and strategic direction of the marketplace

What we're looking for

  • Minimum 5 years of experience in a marketplace or e-commerce supervisory role, preferably within the marketing and communications industry
  • Strong understanding of online marketplace operations, including product listing, customer service, and performance optimization
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
  • Proficient in data analysis and reporting, with the ability to use data to drive decision-making and strategy
  • Familiarity with digital marketing and promotional strategies to drive traffic and sales on online platforms
  • Strong problem-solving and critical thinking skills, with the ability to identify and address challenges quickly
  • Passion for providing exceptional customer service and a commitment to continuous improvement

If you're passionate about e-commerce, have a proven track record in marketplace management, and are eager to join a dynamic and growth-oriented team, we encourage you to apply for this exciting opportunity. Apply now to take the next step in your career

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