Customer Service Executive

4 days ago


Kuching, Malaysia ESSILORLUXOTTICA MALAYSIA SDN. BHD. Full time

**Job description**

**Job Location: Kuching, Sarawak**

**Key Responsibilities**:

- **HANDLING INQUIRIES AND RESOLVING ISSUSES**- customer service representatives interact with customer through various channel (Phone to answer call, provide information and resolve any problem or complaints)
- **PROVIDING SUPPORT**:

- assist customers in using product/ services effectively, troubleshooting technical issues, and guiding them through process such as placing orders or making returns.
- **CREATE ORDER IN SYSTEM -** help customer to place order in rainbow system (stock & RX lens).
- **PROCEED CREDITS RETURNS**:

- receiving & processing customer good return / check quality of the lens returns.
- **RECEIVE PARCEL FROM HQ -** update time received, sorting the job and packing (flag the completed order in system).
- **COLLECTION FROM DESPATCH-**sorting and check items from dispatch.
- **SEND PARCEL TO HQ - s**end job edging to HQ (frames stock and RX lens).
- **Assist Warehouse -**Pick lens and invoicing the order. ( IF NEEDED)
- **LEARNING LEORNADO PLATFORM -**Do course in Leornardo.( TRAINING & LEARING PROCESS)

Pay: From RM2,800.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Performance bonus

**Location**:

- Kuching (Kuching, Kuching) (required)

Work Location: In person

Expected Start Date: 07/01/2025



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