Service Desk Support

**Job Title**: Receptionist **Reports To**: HR Manager **Job Summary** The Receptionist acts as the first point of contact for all visitors and clients, providing exceptional customer service while managing front desk operations efficiently. This role is responsible for maintaining a welcoming reception area, coordinating meeting room bookings, and...

Key Responsibilities: - Greet and assist visitors, clients, and staff at the reception area - Answer and route incoming calls and handle general enquiries - Manage incoming and outgoing mail and courier services - Coordinate meeting room bookings - Maintain the cleanliness and orderliness of the reception and common areas - Support general administrative...

**About Us** Klinik Menara is a general medical clinic located in Seksyen 9, Shah Alam. We are committed to providing personalized and high-quality healthcare services to our patients. **Responsibilities** - Greet and assist clients warmly upon arrival - Manage appointments and schedule bookings - Handle client inquiries via phone, WhatsApp, and social...

Greeting people while entering the building. - Answering call and transfer to the right colleague. - Giving a call or a message to colleague when someone to meet or visit them. - Providing the correct direction and floor to visitor or customer to successfully meet the right person. - Handling all the parcels and documents and pass to the correct person. -...

**Responsibility** - Troubleshoot and resolve technical problems related to products or services, escalating issues to higher-tier support as necessary. - Maintain a clear and detailed record of customer interactions, issues, and resolutions in the help desk system. - Follow up with customers to ensure issues are fully resolved. - Collaborate with internal...

**Responsibilities**: - Take and receive all customer calls in a professional and courteous manner as well as providing advice and support. Provide first time fix, wherever possible; Take change requests from customers and ensure these are accurately logged and referred to the appropriate support teams; - Log all calls, using the designated call handling...

**Duties & Responsibilities** - Troubleshoot and resolve technical problems related to products or services, escalating issues to higher-tier support as necessary. - Maintain a clear and detailed record of customer interactions, issues, and resolutions in the help desk system. - Follow up with customers to ensure issues are fully resolved. - Collaborate with...

The Service Desk Development program focuses on bringing ambitious career focused individuals into the Global IT organization with the primary goals of developing future IT leaders. The program gives new hires the ability to work with all of PPG's employees as part of our 24x7x365 Service Desk. This is a fully work from home position with the ability to work...

**Responsibility** - Troubleshoot and resolve technical problems related to products or services, escalating issues to higher-tier support as necessary. - Maintain a clear and detailed record of customer interactions, issues, and resolutions in the help desk system. - Follow up with customers to ensure issues are fully resolved. - Collaborate with internal...

**Requirements**: COMPETENCY REQUIREMENT - Proficient in Microsoft Excel. - Fast learner, able to prioritize and multitask. **Responsibilities**: - Provide a ‘front desk’ service to the MIS office and Ecommerce - Data management which includes timely collection of records, entering data in the MIS system, verifying the data, reporting. - Carry out MIS...