Representative Customer Service

1 week ago


Shah Alam, Malaysia QL Maxincome Sdn Bhd (FAMILYMART) Full time

**Responsibility**
- Troubleshoot and resolve technical problems related to products or services, escalating issues to higher-tier support as necessary.
- Maintain a clear and detailed record of customer interactions, issues, and resolutions in the help desk system.
- Follow up with customers to ensure issues are fully resolved.
- Collaborate with internal teams to improve processes and escalate recurring or complex issues.
- Stay up to date with product updates, new features, and troubleshooting procedures. Provide product information and guidance to customers.
- Ensure customer service standards are met, aiming for a high level of customer satisfaction.

**Job Requirements**
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven experience in a customer service or help desk role.
- Strong communication skills (both verbal and written).
- Ability to troubleshoot and resolve basic technical issues.
- Experience with help desk software and ticketing systems.
- Excellent problem-solving skills and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Strong interpersonal skills and the ability to work well with others.
- Familiarity with basic software.
- Experience in customer service for services.
- Knowledge of common customer service best practices and principles.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- Are you willing to work during weekend and Public Holiday?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Bahasa (preferred)
- English (preferred)



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